Workshop & Service
Our goal is for you to be able to ride your bike safely, reliably and with joy all year round. To achieve this, we have specialized our workshop in Riese & Müller cargo bikes. We have a lot of spare and wear parts for your bike in stock and can usually help within 24 hours. Appointments can be booked conveniently online. Inspections, repairs or other services such as suspension fork service or upgrades are possible without any problems. In order not to restrict your everyday mobility, we are happy to provide replacement bikes. In short - we think we know how important your bike is to you and your family.

New: From now on, no appointment is necessary for repairs .
You can still conveniently book inspections online .

Booking an appointment with MORE Cargobike at a glance:

repair

Call us directly: 0173 1715287 or send us an email. This information will help us to quickly assess your situation:

- Description of the damage or problem

- Photos of the damage (ideally from different perspectives)

- Under what name the bike is registered with us

Further information can be found under "Repair".

Inspection & Maintenance

Book an appointment at the workshop HERE .

You book an appointment for an inspection. Your bike is usually ready for collection again after 24 to 48 hours. We will contact you as soon as your bike is ready.

Please give your bike a basic clean so that we can inspect it as thoroughly as possible and better identify any potential defects.

Probefahrt

Book an appointment for a test drive HERE .

The best way to find out which bike best suits your needs is with a test ride. This way you'll get a feel for how it will be used and experience the riding feel.

Our services at a glance:

After the initial inspection, we recommend an inspection once a year or every 2,000 km . Further information can be found in the Riese & Müller operating instructions.

For €199, we'll give your bike a complete check-up. Customers who purchased their bike from us receive a 20% discount on the inspection price. If any parts are worn or damaged, we'll replace them after consulting with you. We also offer a suspension fork service for €39, which extends its lifespan and maintains optimal suspension performance.

Book an appointment at our workshop for this.

From now on, you no longer need to book an appointment for repairs. Call us directly: 0173 1715287 or send us an email.

This information helps us to make a quick assessment:

- Description of the damage or problem

- Photos of the damage (ideally from different perspectives)

- Under what name the bike is registered with us

The more details we receive in advance, the faster and more effectively we can help you.

We document the damaged or worn parts and send you the documentation so that it is properly prepared for possible insurance reimbursement .
New : With some insurance companies, we can now bill directly, making the process even simpler.

We can arrange a pickup within Berlin via courier. We charge €49 for this.

If you have any questions, you can reach us at 0173 1715287.

We will get back to you as soon as possible with the next steps.

We will gladly arrange for the collection and return of your bike within Berlin for only €49 each way.

Feel free to send us a short email about it. or call us: +491731715287.

Did you buy your bike somewhere else?
We're so glad you found us!

We look forward to meeting you and your Riese & Müller bike. Our customers appreciate the high quality standards our workshop offers.

To offer you the best possible service, we conduct a comprehensive inspection of your bike. For €199 , we check your bicycle based on a carefully compiled checklist to determine its exact condition and history.

Should a potential warranty claim be discovered during the inspection, we can handle the processing for a flat fee of €129.00.

This ensures that your bike meets our high quality standards and that you can enjoy your everyday mobility safely . With this initial inspection, we lay the foundation for a trusting partnership and are happy to be your reliable service partner.

Please book an inspection as your first service appointment with us .

In case of theft, we're here to help. Whether it's individual parts or the whole bike – please get in touch if you need support or spare parts.

Feel free to send us amessage about it.

After a fall or accident, we can inspect your bike and provide you with a cost estimate. From repairing paint damage to replacing entire frame parts, we can handle it all. Upon request, we can also pick up your bike anywhere in Germany, fully repair it, and deliver it back to your home.

Feel free to send us amessage about it.

For €39 we'll make your bike shine in our bike wash.

We offer a wide range of accessories for your Riese & Müller bike. Feel free to browse our shop .
For the installation or assembly of parts, you are welcome to book an appointment with us.

Bouchéstraße 12
12435 Berlin
House 1: Workshop
Hall 20: Showroom and manufacturing facility

Opening hours
Mon - Thurs:
10:00 - 13:00 and 15:00 - 18:00
Fri + Sat: 11:00 - 15:00

📅 And by appointment: Test drive / Consultation / Workshop